Effective Date: 29/12/23
At Popcon, we are committed to ensuring the satisfaction of our customers. This Return & Exchange Policy outlines the procedures and conditions under which returns and exchanges are accepted.
1. Return & Exchange Conditions
Eligibility Window: Returns and exchanges are accepted within 7 days of the purchase date.
Condition of Items: Products must be returned in their original condition, unopened, and with all original packaging and accessories.
Exceptions: Certain items may not be eligible for return or exchange, including limited edition items, digital products.
2. Return Process
To initiate a return:
Contact our customer service team at firstname.lastname@example.org
Provide your order number and details about the product you wish to return.
Follow the instructions provided by our team to send back the product.
Upon receipt and inspection of the returned item, refunds will be processed to the original method of payment.
Please allow 5 days for the refund to be processed.
Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Exchanges are subject to product availability.
If the desired product for exchange is out of stock, a refund will be issued according to our refund policy.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement and cover any shipping costs associated with the return.
6. Contact Information
For any questions or concerns regarding returns and exchanges, please contact us at:
Address: Time Square Centre, Ground Floor Opposite Carribou
7. Modifications to the Policy
Popcon reserves the right to update or modify this Return & Exchange Policy at any time without prior notice.